Our Terms

TERMS & CONDITIONS

PAYMENT TERMS

We accept most major credit & debit cards online using the secure. Therefore, your card details are never known to us if you pay online. Alternatively you may order by post enclosing a cheque or postal order, made payable to appliance shops, or telephones your order and gives your card details on

01254 662526:  between 10.30 & 4.30pm Monday to Saturday

 PRIVACY POLICY

Your details will remain private at all times.

DELIVERY TERMS

Wherever possible, items held in stock are dispatched same or next day. Orders from our suppliers will usually be sent within 5 working days. Smaller items are normally sent by first class post. Larger or heavier items are by courier. Occasionally spare parts may be obsolete so therefore we will inform you on that matter(even though it may say it is in stock on our site).

 If an order does not arrive within a reasonable time, it may simply be awaiting collection from your local Royal Mail Delivery office, so please check with them first.

 In our experience the postman does not always leave a card, if he is unable to deliver an item.

 Royal Mail does not consider an item to be lost until at least 14 working days have elapsed.

 We cannot accept responsibility for goods not received, due an incomplete or incorrect address being given.

 A full refund, less initial postal costs, will be given however, if the item finds its way back to us. All items are sent with a returns address label on them.

CANCELLATION POLICY

Should you wish to cancel, you may do so prior to us processing your order.

Please contact us by telephone on above number. A full refund will then be given. If your goods have already been dispatched, no refund can be given until they have been returned. They must be received back in their original, unfitted, unused condition & the original packaging unopened & unmarked. The refund will not include the original P&P costs.

SPECIAL ORDERS

i.e. items not held as stock lines and for which availability times cannot be guaranteed. Cannot be cancelled or returned.

RETURNS POLICY

If you wish to return goods for any reason you must inform us of your intention to do so within 7 days of receipt.

Telephone 01254 662526

Email sales@worldofappliance.co.uk

When returning goods; it is your responsibility to make sure they arrive back in good condition or a refund/exchange cannot be given.

 All returns must be posted at your own expense and include the original packaging. Replacements or refunds cannot be given until we receive the goods back.

If an electrical part has been blown by another electrical component in your appliance an exchange or refund cannot be given.

 If the returned part proves not to be faulty we cannot meet the return postal costs. If you order the spares you think it’s faulty and it turns out that it’s something else then we will refund full amount minus 30% & delivery charge

Should any goods prove to be faulty or sub standard, a replacement/full refund will be given and your return carriage charges will be refunded.

UNWANTED GOODS

Providing no more than 7 days has elapsed since receipt, goods can be returned at your expense for a full refund (less initial P&P costs). However the following criteria must be met because returned goods must be resalable.

 In the case of boxed items, the packaging must be complete, original and unmarked.

 In the case of sealed bags, the packaging must be unopened and unmarked.

 No attempt must have been made to fit the goods.

They must be in their original unused condition.

They must not have been electronically connected, or used for fault finding.

GUARANTEES

All spare parts that have been fitted by a competent and suitably qualified person are guaranteed for 3 months from receipt. Unless the failure has been caused by customer misuse. No replacement or refund can be given until the item has been returned to us for testing.

Spares fitted by an unqualified person or which have failed due to ill-fitting, accident, neglect, or normal wear and tear are not covered by the guarantee.

 genuine  part numbers may be used for ref  purpose only 

 to keep price low we will use pattern spare only unless the spares are not available or customer can request us on what they require

OUR QUALITY PROMISE

Please be aware that all parts are subject to design specification, part number and availability changes. Parts provided may not exactly match the originals but are deemed by the manufacturer to be a suitable replacement. Wherever possible we offer an original spare (OS) as well as high quality pattern spares. The majority of pattern spares are made to specifications which match or exceed those of the (OS) item. We sometimes use these parts ourselves for servicing and repair of appliances and you can be assured that we would never offer you a part that fell below our own high standards. The use of manufactures names on the site does not imply that our spares are sourced from these manufacturers. All original parts are clearly labeled as such. Where no such labeling is included with the item, a quality pattern part will be supplied. We take no responsibility for errors or (omissions) on product details as we take these directly from the manufactures information.

PRICING POLICY

We reserve the right to alter the display price without notice, due to manufactures price increases.

IMPORTANT SAFETY INFORMATION

 • Parts should only be fitted by a suitably qualified person having technical competence, applicable product knowledge and suitable tools and equipment.

• Servicing or repair of electrical appliances MUST be undertaken with the appliances disconnected from the electrical supply.

• Prior to reconnecting please ensure any necessary Earth Continuity or Insulation Resistance tests are conducted.

• Personal safety precautions must be taken to protect against accidents caused by sharp edges on plastic and metal parts.

• After servicing, all appliances must be checked for electrical safety.

• Gas spares should be tested and inspected by a qualified Corgi registered gas engineer (CORGI Registered if in the UK).

• We will take no responsibility whatsoever for damage (direct or consequential) caused by incorrect fitting of parts or maintenance of electrical or gas appliances.

All our prices include VAT

Our terms and conditions do not affect your normal statutory legal rights.